At SPELK Studio, we are deeply committed to safeguarding the privacy of our clients. This policy outlines how we collect, use, and protect your personal information, ensuring transparency in our practices. Our Privacy Policy complies with the General Data Protection Regulation (GDPR), the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) Regulations 2003, giving you control over how you interact with us. If you have any questions about how we handle your data, please feel free to contact us.
How we collect your information
We gather information that you voluntarily provide to us about yourself and/or your company. This information is stored in our system and used for several purposes, including providing customer support, processing orders, and conducting marketing or advertising activities.
How we use and process your information
When you submit your personal data, you consent to our use of this information for the purposes outlined in this policy. We only collect the information you directly provide to us. If you do not wish to share any personal data, please refrain from submitting any such information.
In certain cases, we may share your personal information with third parties, including:
- Partner suppliers requiring contact details to deliver the services we have contracted with you.
- Legal obligations requiring us to disclose information, such as compliance with court orders or fraud prevention.
- External IT service providers responsible for processing or securely storing your information.
- When shared with third parties, your data will always be transferred securely, and these partners are bound to protect it and use it only for the intended purposes.
Marketing and communications
If you consent, we may send you occasional updates via email regarding new collections, projects, and events. These communications are infrequent and carefully curated to ensure they provide value. You can opt out of receiving these emails at any time by clicking the unsubscribe link included in each email.
Collection of client data
We collect contact information through various means, including online orders, trade account applications, product requests, emails, phone enquiries, and in-person exchanges. We may store this contact information alongside any order history.
The types of information we collect include:
- Personal contact details – name, title, company name, delivery/billing addresses, email address and phone number.
- Product/service details – information about the products or services you have purchased or enquired about.
- Order history – details of previous orders, payment history and any associated credit information.
- Professional information – data submitted in job applications.
- Online activity – non-identifiable data such as the device or browser you used to access our site, pages viewed, and referral sources like search engines or ads.
- Marketing preferences – details collected when you subscribe to newsletters, participate in promotions or complete surveys. We may track interactions with our marketing emails, such as open rates and link clicks.
Data retention
We will retain your personal data only for as long as it serves a legitimate purpose. Once that purpose has been fulfilled, we will securely delete the data from our systems.
Your rights
request the removal of all personal data from our system. Such requests must be submitted in writing to ensure authenticity, and can be sent to hello@spelk.studio. We guarantee that we will not share your personal information with third parties unless required by law.
By providing us with your personal data, you confirm that you have the authority to share this information and accept the terms of this privacy policy.
Updates to this policy
We reserve the right to update this privacy policy at any time. The latest version will be available on our website. Last updated: 01/09/22.